Frequently Asked Questions

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BUSINESS FAQ's

Why do customers have to input a budget?

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A budget amount is not required. Customers may choose to enter abudget amount to give the drivers an idea of what they are expectingto pay or can afford.

How do I know the drivers are safe and reliable?

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The drivers are put through an extensive background check and screening process.

Can I contact my driver if something changes after I place my request?

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Yes, you can call or text the drivers.

Can I repeat an order instead of placing the same order twice?

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Yes, by simply entering the same package name Go4er will automatically enter the package name and details along with the same pick-up and delivery details.

What if I need to cancel my order once I have already accepted a bid?

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A flat $10 fee charged for any cancellations prior to the pick-upbeing started.  Once the pick-up has started the fee will be $10 or50% of the fee whichever is greater.

When do I officially pay for the service?

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You must pay immediately after accepting a bid from the driver.  Thedriver is not contacted of your bid acceptance until payment has beenmade.

Am I expected to tip my driver?

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No, Go4er does not include tipping as part of the app.  However,tipping outside of the app for great service is appreciated.

Can I track my delivery and driver?

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Yes, you can track your delivery like other apps and follow your delivery on map feature in the Go4er app.

How do I know when my delivery is complete?

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Once your delivery is complete you will receive a push notification indicated your delivery is complete with a photo and signature for your records.

Does Go4er carry insurance for cargo?

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Yes Go4er does carry cargo insurance

Can I request the same driver for repeat deliveries?

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Absolutely you can choose your driver from a list of preferred drivers.

Can I get Bill of lading, PO. # Or required shipment info?

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Yes, the software has locations to request all type needs and descriptions.

Do the drivers know how to handle and secure my type of freight?

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Go4er drivers have to pass an electronic best practices test when on boarding.

Can I choose preferred type of vehicles need for my delivery?

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Yes, all drivers will have the type of vehicle with their delivery capabilities.

Can I get deliveries during off business hours?

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It depends if there are drivers in your driver pool that are reporting that they are on duty.  

As a driver, do I have to sign a contract?

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No just pass you background check load the app and get excepted for the request.

As a business do I have to sign a contract?

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No, you have to be on the business software and pay for deliveries after completion.

Drivers FAQ's

How do I become a go4er delivery driver?

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Go to the go4er.com website and click on the IOS or Android driver get started button.

How often do I get paid?

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However your account is set up, Credit cards about 48 hours after completion.

Can I determine when I want to work and earn

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Yes you can turn your app to active or inactive.

Will there be a background check?

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Yes we have a higher level approval requirement for a higher value deliveries.

What are vehicle age restrictions?

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Up to 20 years old as long as they are in good running condition and not physically damaged.

Can I have additional drivers?

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Yes on the white label version you can create a pool of drivers.

Do I have incentive to get businesses?

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Yes we have the( GA) Go4er Affiliate program please give us a call to explain

Does delivery include inside deliveries?

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to the loading dock or door only

Is the service only in the USA?

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as of this update we are in the USA

Can it be used anywhere in the USA?

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We are scaling up all over the USA and are or hope to be in your area soon.

An on-demand delivery solution that's making life easy for businesses
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